Order & Cancellation Policy

Online orders are sold by En Llamas 87, 885 Hempstead Tpke, Franklin Square, NY 11010. Phone (516) 216-5439. Email Guacmex100@gmail.com.

Choose your items, tell us whether you want pickup or delivery, and pay at checkout. Your order is not confirmed when you press the button — it is confirmed when you receive our confirmation and the payment clears.

We can decline an order and refund it in full if the kitchen is at capacity, an item has sold out, a delivery address falls outside our zone, or the details given are clearly not genuine.

Prices are shown in US dollars and exclude sales tax unless the checkout says otherwise; tax is added at checkout. Card payments are processed by our payment provider — we never see or store your full card number.

Online ordering follows the kitchen's hours and closes 10 minutes before closing, so nothing is left half-cooked at the end of service. If you place an order outside those hours the site will tell you before you pay.

Pickup — collect your order at 885 Hempstead Tpke. Bring the confirmation. Times given are estimates; a busy service can run long.

Delivery — available inside our published delivery zones only. Someone must be reachable at the phone number on the order. If a driver cannot reach you and the food is left, we cannot refund it.

Food is made to order, so the window is short. Call us at (516) 216-5439 as soon as you can.

• Within 10 minutes of ordering, and before the kitchen has started it — we will cancel and refund in full.
• After the kitchen has started — we cannot cancel, because the food cannot be sold to anyone else.

To change an order rather than cancel it, call. The website cannot edit an order once it is paid.

Tell us the same day. Call (516) 216-5439, or write through the contact form. If we got the order wrong, left something out, or the food was not right, we will remake it or refund it — your choice. We may ask for a photo for anything we cannot see for ourselves.

Refunds go back to the card you paid with. Depending on your bank, it usually takes a few business days to appear.

Catering and bulk orders are quoted individually and confirmed in writing before anything is charged. Because they are prepped against a schedule and ordered in specifically, they carry a longer notice period: cancel at least 48 hours before the event for a full refund of anything already paid. Inside that window we may keep the part already bought or prepared.

The written quote we send you governs the specific event; where it differs from this page, the quote applies.

Orders placed through a delivery app are that app's transaction, not ours. Their pricing, fees, cancellation rules and refunds are set by them and handled through their support — this page covers only orders placed on this website.

Alcohol is not sold through this website. Any alcohol served is sold in the restaurant, in person, to guests of legal drinking age with valid ID.

If we have not resolved something to your satisfaction, write to us at Guacmex100@gmail.com or through the contact form and say what happened. Complaints go to the owner, not to a queue.